FAQs
Customization and Personalization
How long does it take to customize a product?
Customizing a product typically takes about 7-30 days. Based on historical data, the average time for customization is approximately 13 days. We understand the importance of your time and strive to complete your custom order efficiently.
Can I see a proof of my custom design before it's made?
Yes, you can! We believe in transparency and customer satisfaction. Once you've placed your custom order, we will send you updates and proofs of your design at various stages—before production, during the customization process, and once it's completed—via WhatsApp. This way, you can stay informed and ensure that your custom design meets your expectations.
Product Information
What materials are your products made from?
Our products are crafted using a variety of materials to meet different needs and preferences. For detailed information on the specific materials used for each product, please refer to the product description page.
Can I customize my order?
Yes, customization is available! If you have specific requirements or a unique design in mind, please contact us through WhatsApp. We will respond within 1 hour to discuss your customization needs and ensure your satisfaction
Shipping Information
Shipping Coverage
- Our services cover 200 countries and regions worldwide, with all orders shipped from the United States.
Shipping Fees
- Global free shipping! Most countries and regions enjoy free delivery service.
- Some countries may incur shipping fees. Specific shipping costs will be displayed at the checkout interface, so you can understand the exact fees before placing your order.
Custom Products Shipping Time
- All custom products generally take about 7-30 days to be made.
Standard Shipping Time
- Domestic shipping in the USA: 3-10 days delivery (82% of orders are delivered within 3 days).
- International shipping: 5-15 days delivery (78% of orders are delivered within 7 days).
Order Tracking
- After each order is shipped, you will receive a global tracking number via email, which can be tracked on the global postal service website.
Notes
- International shipping times may be affected by customs clearance, holidays, weather conditions, or other unforeseen factors.
- If you have special shipping needs or questions, please contact us via WhatsApp before placing your order, and we will respond within 1 hour.
We promise to provide you with the best shopping experience. Thank you for your support！
Payment Options
What payment methods do you accept?
We accept a wide range of payment methods to ensure convenience for our customers. Here are some of the options we offer:
PayPal，Visa，Google Pay，Cash on Delivery (COD)，Bank Transfer，And more than 10 other payment methods
Is it safe to pay with my credit card online?
Absolutely, 100% safe! We utilize the most secure payment methods to ensure the safety of your funds. Your financial information is protected with advanced encryption technology and secure servers.
Can I pay via PayPal or other digital wallets?
Yes, you can! We support payments through PayPal and other digital wallets, providing you with a fast and secure way to complete your transactions.
